--- title: "Fake Review Removal | £99 if removed | Build My Digital" description: "A fake or abusive Google review? We check it against Google's rules, report it with the evidence and draft a calm reply. £99, only if Google removes it." canonical: https://buildmydigital.co.uk/fake-review-removal/ --- A fake or abusive Google review? We check it against Google's rules, report it with the evidence and draft a calm reply. £99, only if Google removes it. Source: https://buildmydigital.co.uk/fake-review-removal/ [Home](https://buildmydigital.co.uk/) · Fake Review Removal # A fake review, reported and answered. Someone who never used you left one star. Google removes reviews that break its rules, and it decides which ones do. We check yours against those rules, report it with the evidence and follow it up, with a calm reply ready for you to approve while Google looks. Websites built free for local businesses. Then the systems that get you booked. £39 a month keeps us working on it to bring you more customers. No minimum term. ## A one-star review from someone you have never met. We check it against Google’s rules and report it with the evidence. While Google looks, a calm reply waits for your approval. Here is one, as an example. New Google review M**Mark T.**2 days ago Never turned up and never answered the phone. Avoid. Reported to Google: decision pending Hello Mark. We can’t find a booking or a call under your name, and we’d like to look into this. Please ring us on the number on our profile.Dan , Dan's Plumbing & Heating Nothing is posted until you say yes. - **A fake review lands.** Send it to us. - **We check it.** Against Google’s own rules, with the evidence put together. - **It is reported and followed up.** Google decides, and you hear the outcome. - **The reply is ready.** Drafted for your approval, so the review is answered either way. ## Reviews that break Google's rules. Google's [rules for reviews](https://support.google.com/contributionpolicy/answer/7400114) say a review should reflect a real experience with the business. These are the kinds that break them: ### Fake No real experience with your business behind it, such as a review from someone who was never a customer. ### From a competitor Posted on your profile to undermine your business. ### Off-topic Nothing to do with a real experience of your business, such as a review posted about a different business. Google's [content policy](https://support.google.com/contributionpolicy/answer/7422880) names off-topic reviews. ### Conflict of interest From a current or former employee, a relative, or someone tied to you or to a rival. ### Harassment and offensive content Harassment, threats, hate, profanity, or someone's personal details posted without their consent. An honest review does not qualify, even a harsh one. Google [says plainly](https://support.google.com/business/answer/4596773) that it does not get involved in disagreements between a business and its customers, and it decides every report itself. ## Checked, reported and followed up. Send us the review. We check it against Google's own rules and tell you straight whether it qualifies. If it does, we put the evidence together, take it through the right channels and follow it up until Google gives its answer. If it breaks none of the rules, we say so, and the reply is the right tool for it. ## A calm reply, ready while Google looks. The review stays on your profile while Google looks at it. We draft a calm public reply for your approval, so anyone who reads the review also reads a business that answers well. Nothing is posted or reported in your name until you say yes. ## Where it stands, at every step. You hear from us when the review is reported, when Google decides, and what we do next. If it comes down, you see it go. If Google keeps it up, you hear that too, with anything that can still be done, and your reply is already there. ## Nobody can make Google remove a review. Google decides every report, under its own rules and at its own pace, so we never promise a removal. What you can hold us to is the work: the check, the report and its follow-up, and a reply ready to post. ## £99, only if it comes down. £99 a review, paid only if Google takes it down. If it stays up, there is nothing to pay. Either way you get the check against Google's rules, a reply drafted for your approval, and the outcome reported back. Getting more genuine reviews in is a separate service, the [Google Reviews Engine](https://buildmydigital.co.uk/review-engine/), and a [Google Business Profile](https://buildmydigital.co.uk/google-business-profile/) set up in full gives every reply a better home. ## Common questions. ### How do you handle a fake review? We check it against Google's own rules, put the evidence together and take it through the right channels, then follow it up. Meanwhile you get a calm reply ready to post, drafted for your approval. ### Can you remove any bad review? No. Google removes only reviews that break its rules, and Google decides which ones do. An honest bad review stays up, and Google says it does not get involved in disagreements between a business and its customers. For those, your reply is what readers see, and we draft it for you. ### How long does it take? Google sets the pace. Its own [help page](https://support.google.com/business/answer/4596773) says: "Review evaluation typically takes several days." We tell you the outcome as soon as Google decides. ### What does it cost? £99 a review, paid only if Google takes it down. If it stays up, there is nothing to pay. Google decides every report, so we never promise a removal. ### Do you need my Google login? No. You add us as a manager from your own account. We never ask for passwords. **Fake review removal: £99 a review, paid only if Google takes it down.** Nothing to pay if it stays up. Google decides every report, so we never promise a removal. ## What you can hold us to. - Nothing is posted on your profile or reported in your name until you've seen it and said yes. - You pay nothing on the call. It's a 20-minute call with a member of our team, and no payment is taken on it. ## Get your website, free. Tell us your business name and town. We’ll send back a scan of your current web presence and a preview of your site. The build costs nothing, and you don’t have to book a call to get it. Open Monday to Friday, 7am to 10pm. Calls and WhatsApp answered same day, emails within one working day. Or [book a callback](https://buildmydigital.co.uk/book/) at a time that suits you. Find us on